by Anna Lukes | Aug 6, 2014 | Team Collaboration, Telecommuting
I recently had multiple experiences with customer service representatives. These companies, such as Southwest and Quickbooks, were those who are generally praised for their customer satisfaction and I, in fact, have been quite pleased in the past with them. In these...
by Anna Lukes | Jul 18, 2014 | Lync, Microsoft Cloud, Office 365, Small Business Technology Makeover
In 1954, Julian Rotter developed the concept of locus of control. What do we believe about the events in our lives; is there primarily internal factors or external factors that create our life events. For example, did I fail that exam because I (internal) didn’t study...
by Anna Lukes | May 9, 2014 | Lync, Office 365, Team Collaboration, Telecommuting
In Chris Reed’s post entitled, 5 Reasons Why Starbucks Is the Only Office You Need, his experience and the conclusions that he comes to are a growing trend. I myself have lately tried to work at least half a day at a coffee shop. And like Reed, I too have found this...
by Anna Lukes | Mar 20, 2014 | Team Collaboration, Uncategorized
I have worked in business since I was 14 years old. However, my experience with business precedes even this. My family, for generations, have been business owners and so inescapably, business is in my blood. I know no other way. I began my tenure to the field as a...
by Anna Lukes | Feb 27, 2014 | Uncategorized
Rapport. Rapport among all the players in your business is vital. Establishing and building rapport propels business, productivity, collaboration and work enjoyment. In a recent study, in the Wall Street Journal, entitled Surviving a Conference Call, a survey by RW3...
