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When Your Only Competition is the Difficulty of Change
Change is extremely hard and very uncomfortable. Years ago, I worked as a Substance Abuse Therapist and to develop our treatment plans for clients we used the Stages of Change model. This model helped us determine what phase of change our clients were in. This helped give us needed insight...
The State of the Union and Cybersecurity
Cybersecurity was a focus in President Barrack Obama’s State Of the Union address tonight. The President has focused on cybersecurity in a series of speeches in which he has called for better safeguards against identity theft, improved privacy protection, and enhanced cybersecurity for the government and private companies. The recent attack on Sony Pictures highlights...
Microsoft accepts Bitcoin!
Microsoft quietly announced that it will now accept bitcoins for purchases of digital content on its Windows and Xbox online market places. This means you can now buy bitcoin and use it to purchase, apps, games, music and movies, but only for US customers. This move is a huge win...
Skype for Business replaces Lync
Skype for Business replaces Lync Microsoft announced this morning that Skype for Business will replace Lync in their next release in the first half of 2015 which will include a new client, server release, and Office 365 Service. My initial reaction was excitement about a new client with new features but...
Unlimited OneDrive Storage for Office 365
Announcement from Microsoft Earlier this week, Microsoft announced it was delivering unlimited OneDrive storage for Office 365 subscribers. Unlimited OneDrive storage is currently available for Home, Personal, and University subscription plans. For business and enterprise subscriptions, unlimited storage will be coming in 2015. This announcement comes on the heels of...
Microsoft’s Sales Increase, Helped by Its Acquisition of Nokia, and Investors Notice
Microsoft’s 3rd quarter profits are just another indication that they are on the right track. Note that commercial cloud sales are up 125% and Office 365 Personal sales are up 25%. The Surface Pro 3 is also doing nicely. As Microsoft Lync becomes the leader in unified and universal communication...
Keys to Customer Service Excellence
I recently had multiple experiences with customer service representatives. These companies, such as Southwest and Quickbooks, were those who are generally praised for their customer satisfaction and I, in fact, have been quite pleased in the past with them. In these occurrences, however, I was far from satisfied with the outcomes of the...